Say you just bought a new Hiace bus for business and a month later, it refuses to start. You’ve taken out the battery, you’ve tried jump-starting it. At some point, you start to beg it to respond to the ignition. You just got off the phone with customer service and they do not seem to have a clue of what exactly is wrong.
All that money you spent and now this! Great. Just Great.
drum roll Rescue Lens to the rescue!
Rescue Lens is a video-assisted customer support tool for solving technical issues in hardware. This tool comes as an app and requires only the camera on an iOS or an Android device to function effectively. The Rescue Lens app also allows speakerphone and text-based chatting access.
LogMeIn, owners of Rescue Lens developed this solution for customer support service to help manage and reduce the hours of complaint description and support time between a customer and a customer service representative, as inappropriate handling of angry and frustrated customers can lead to the end of profitable dealings with the business and may destroy the business’ reputation.
When technical issues with hardware arises, the customers required to record a high quality video with focus on the problem areas. As the representative watches the video, arrows and circles appear exactly where the problem lies, making it easier for the customer rep to explain how to fix the malfunction to the owner.
With Rescue Lens, customer service for gadgets, automobile and other hardware is now a walk in the park.
No more frustrated clients and unnecessary “Uche face ya work” follow ups. winks